Order Confirmation

The customer must provide a valid e-mail address during the checkout process. All orders are subject to verification and approval. All approved orders will be accompanied by an e-mail confirmation from our secure payment server. All shipped orders will be followed by an e-mail confirmation including tracking number(s) and shipping carrier contact information. 

Payment Methods

All major credit and debit cards, including VISA, MasterCard, Discover, and American Express, Google Pay, PayPal etc. We do not accept COD orders.

Credit Card Orders: Shipping address must be on file and confirmed by the credit card issuer, except for American Express orders, which must be shipped to the billing address only.

Shipping Rates & Costs

Free Shipping In United States except Alaska/Guam/Hawaii/Puerto Rico, where our shipments are not covered. For Canada orders, we charge a shipping fee. For different product categories, we offer different shipping fees because the weight and size are different.

Shipping Method

（1)For small items ship out via: we use standard shipping USPS, UPS and FedEx.

（2)For large items( pizza oven, wine fridge etc.), multiple items, we use LTL freight.

Shipping Time:

Standard shipping: 5-7 business days For Us orders, 10-15 business days for Canada orders

LTL shipping: 7-14 business days For US orders, 10-15 business days For Canada orders

Shipping Types

Standard Shipping

Empava with proven carriers that offer insurance and tracking, including UPS, FedEx, and USPS. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time and are dependent upon warehouse turnaround.

Freight (LTL) Delivery

Freight delivery is reserved for large, heavy, or oversized items, as well as large-quantity shipments. Products are loaded onto a semi-truck and delivered curbside; you will be responsible for moving the item from the curb to the desired location. Shipping times will vary based on destination, extreme weather, and other variables. 

Types of LTL receipt instructions are listed below

In Person Freight Receipt: The carrier will contact you directly to schedule delivery? If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method. (Video Instructions)

Contactless Delivery Acceptance: You will be provided a shipping date and tracking for the order, and being home for receipt is optional. If not home at time of delivery, the carrier will document the condition of the package and location it is placed with photos.

In Home Delivery: Products are shipped on a semi-truck and delivered to an agreed upon location inside your home. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery.

Shipping, Delivery, and Cutoff Times

Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method. 

Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.

Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.